Legal notice
Legal Notice
General Terms and Conditions
These terms and conditions apply to all agreements between Luvince (hereinafter “we”, “us” or “our”) and the customer (hereinafter “you” or “customer”) regarding the use of our website and the purchase of products via www.luvince.com. These terms apply to customers in the United States.
1. Agreement
1.1 Agreement
By placing an order via our website, you agree to these terms and conditions and confirm that you have read and understood all the provisions below. If you do not agree, you will not be able to place an order.
1.2 Changes to the Terms and Conditions
We reserve the right to amend these terms and conditions at any time. Any changes will be posted on our website with an updated "Last Updated" date.
2. Orders and Payments
2.1 Placing Orders
By placing an order via our webshop, you are entering into a binding agreement. We reserve the right to cancel orders if an error occurs during processing, such as incorrect pricing or inventory discrepancies.
2.2 Payment Methods
For customers in the United States, we accept the following payment methods:
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Credit Card (Visa, Mastercard)
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Bank Transfer
2.3 Payments and Currency
All prices are displayed in United States Dollars (USD) and include applicable taxes.
3. Delivery and Shipping Costs
3.1 Delivery Times
Estimated delivery times are as follows:
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Within the United States: 5-10 working days
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International Shipping: 7-14 working days (depending on customs and destination)
3.2 Shipping Costs
Shipping costs will be calculated during the checkout process based on your delivery address and the weight of your order. For U.S. customers, we offer premium free shipping with track & trace. Additional import duties and customs fees may apply for international orders.
3.3 Customs and Import Duties
For international deliveries, customs duties and import taxes may apply. These costs are the responsibility of the customer, who must pay any applicable fees upon receipt of the package.
3.4 Return and Right of Withdrawal
Please refer to our [Return Policy Page] for detailed information regarding returns and your right to withdraw from the contract.
4. Privacy Policy and Data Protection
4.1 Collection of Personal Data
We collect and process personal data in accordance with applicable laws in the United States. The personal data we collect may include your name, email address, shipping address, payment details, and order history.
4.2 Use of Data
Your data is used to process orders, handle payments, provide customer support, and keep you informed about products or promotions that may interest you. You can opt out of marketing communications at any time.
4.3 Data Security
We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access. Your data will not be shared with third parties except for service providers directly involved in processing your order (such as payment processors and delivery services).
4.4 Customer Rights
You have the right to access your personal data, request corrections, or request deletion of your data. To exercise these rights, please contact us at info@luvince.com.
5. Cookies and Tracking
5.1 Use of Cookies
Our website uses cookies to enhance your experience and understand how you interact with our site. Cookies help us remember your preferences and provide a personalized experience. By using our website, you consent to the placement of cookies.
5.2 Managing Cookies
You can disable cookies through your browser settings; however, please note that this may affect the functionality of our website.
6. Applicable Law and Disputes
6.1 Applicable Law
These terms and conditions are governed by the laws of the United States.
6.2 Dispute Resolution
In the event of any dispute, the courts in the United States shall have exclusive jurisdiction.
6.3 Alternative Dispute Resolution (ADR)
We participate in the Online Dispute Resolution (ODR) platform for U.S. consumers where applicable.
7. Changes to Legislation
We reserve the right to amend this policy at any time in order to comply with changing laws or to improve our services. All changes will be published on this page and will become effective as soon as they are posted.
If you have any questions regarding these terms and conditions, please contact us at info@luvince.com.
Thank you for choosing Luvince!